TERMS OF BUSINESS (SERVICE PROVIDERS)
Last Updated: 2026/01/23
These Terms of Business ("Business Terms") govern your access to and use of the Service Hive platform as a service provider ("Provider") or "vendor" or "Pro". By registering, listing services, or accepting bookings on Service Hive, you confirm that you have read, understood, and agree to be bound by these Business Terms, the Terms of Use, the Service Assurance Policy, and the Privacy Policy, all of which are incorporated by reference. If you do not agree, you must not use the Platform.
1. Independent Contractor Relationship
You acknowledge and agree that:
- You are an independent contractor / independent business
- You are not an employee, agent, partner, or representative of Service Hive
- You have no authority to bind or represent Service Hive
Service Hive does not:
- Control how you perform services
- Supervise your work
- Set your methods, tools, or schedules
You are solely responsible for your business operations.
2. Provider Eligibility & Authority
By using the Platform, you represent and warrant that:
- You are at least 18 years old
- You have the legal authority to operate your business
- You hold all required licenses, permits, and approvals
- You are legally permitted to offer the listed services in your jurisdiction
False representation may result in immediate suspension or termination.
3. Account Registration & Security
You are responsible for:
- Maintaining accurate, current, and complete profile information
- Keeping service descriptions, pricing, and availability up to date
- Securing your login credentials
- All activity conducted through your account
Service Hive may suspend or terminate accounts for:
- False or misleading information
- Security risks
- Misuse or abuse of the Platform
4. Service Listings & Representations
You agree that:
- All service descriptions, images, pricing, and claims must be accurate and truthful
- You will not misrepresent qualifications, experience, or results
- Any guarantees or warranties are your responsibility, not Service Hive's
Service Hive may:
- Remove or modify listings
- Suspend services
- Take corrective action without prior notice
5. Service Delivery & Performance Responsibility
You are fully and solely responsible for:
- Service quality and workmanship
- Timely completion of services
- Compliance with industry standards
- Safety of people, property, and equipment
- Resolving customer issues arising from your services
Service Hive bears no responsibility for:
- Poor workmanship
- Delays or cancellations
- Property damage
- Personal injury
- Regulatory violations
6. Legal Compliance, Licenses & Insurance
You are solely responsible for:
- Compliance with all applicable federal, provincial, and local laws
- Maintaining required business licenses and certifications
- Carrying appropriate insurance, including:
- General liability
- Professional liability (if applicable)
- Any legally required coverage
Service Hive may request proof of insurance or licensing at any time. Failure to provide proof may result in suspension or termination.
7. Payments, Fees & Platform Commission
All bookings and payments must be processed through the Platform. Off-platform payments are strictly prohibited. Service Hive may charge platform fees or commissions as disclosed. You authorize Service Hive to:
- Collect payments on your behalf
- Deduct commissions and fees
- Withhold payouts for dispute resolution
- Reverse or recover funds where required
Service Hive is not a bank, escrow agent, or insurer.
8. Refunds, Chargebacks & Disputes
You acknowledge that:
- Refunds may be issued due to your failure, misconduct, or breach
- Service Hive may recover refunded amounts from you
- Chargebacks caused by your actions are your responsibility
You agree to:
- Cooperate fully in dispute investigations
- Provide documentation and responses within required timelines
Failure to cooperate may result in:
- Automatic refunds
- Account suspension or termination
9. Service Assurance Participation
If a customer submits a Service Assurance request:
- You must participate in good faith
- You acknowledge that Service Hive may resolve disputes at its discretion
- Any refund or credit issued may be recovered from you
Service Assurance is not insurance and does not limit your liability to customers.
10. Communications & Platform Use
You agree to:
- Communicate professionally with customers
- Use the Platform's messaging tools
- Avoid harassment, threats, or coercion
- Not solicit off-platform payments or contact
Service Hive may monitor communications for:
- Fraud prevention
- Dispute resolution
- Platform integrity
11. Taxes & Financial Obligations
You are solely responsible for:
- Reporting and paying all applicable taxes
- GST/HST, income tax, payroll tax (if applicable)
- Any government filings or remittances
Service Hive does not provide tax advice or tax services.
12. Suspension & Termination
Service Hive may suspend or terminate your account at any time for:
- Policy violations
- Repeated complaints
- Fraud or abuse
- Legal or regulatory risk
- Harm to customers or the Platform
Termination does not release you from:
- Refund obligations
- Indemnification duties
- Outstanding disputes
13. Indemnification
You agree to indemnify, defend, and hold harmless Service Hive, its directors, officers, employees, and affiliates from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:
- Your services or service failures
- Personal injury or property damage
- Regulatory or licensing violations
- Customer disputes or lawsuits
- Your breach of these Business Terms
14. Limitation of Service Hive Liability
To the maximum extent permitted by law, Service Hive shall not be liable for:
- Lost income or business
- Service outcomes
- Customer dissatisfaction
- Legal claims related to your services
- Indirect, incidental, or consequential damages
15. Governing Law
These Business Terms shall be governed by the laws of Canada and the applicable laws of the Province of Ontario, without regard to conflict-of-law principles.
16. Modifications to Business Terms
Service Hive may update these Business Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.
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If you have any questions or concerns regarding our Terms, please reach out to us.
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