Question 1

How do I post a job?

Accepted Answer

You can post a job in two ways: From the header menu, click Post a Job. From your customer dashboard, click Post a Job. Fill in the job details, add photos or preferences if needed, and submit. Your request will be shared with relevant, verified service providers.

Question 2

How do I book a service directly?

Accepted Answer

Browse service categories → select a service → review pricing and availability → choose a date → click Book Now → complete payment. Your booking is confirmed instantly. However, providers can decide to cancel the booking based on their discretion.

Question 3

How many quotes can I receive for a job post?

Accepted Answer

You can receive up to 7 quotes from different service providers. The first 2 appear immediately, and you can click View All Quotes to view the remaining quotes.

Question 4

Can I edit my job post after submitting?

Accepted Answer

Yes. As long as the job is still open and not awarded: Go to Job Posts → select the job → Edit → save your changes.

Question 5

How do I award a job to a service provider?

Accepted Answer

Open a quote from your Job Posts → click Accept Quote → confirm your selection. This secures the booking and notifies the provider.

Question 6

When do I pay for a booking?

Accepted Answer

Payment is made upfront for both direct bookings and accepted quotes. Funds are held securely through Service Hive until the job is completed and approved.

Question 7

What is Service Hive's refund policy?

Accepted Answer

If a service is not delivered as agreed—and all communication and payments were kept within the platform—you may be eligible for a refund under Service Hive's Service Assurance policy.

Question 8

How do I request a refund?

Accepted Answer

Submit a support ticket from the Help & Support page under Service Refund. Submitting the form automatically creates a support case for review.

Question 9

How long does a refund take?

Accepted Answer

Approved refunds are typically processed within 5–10 business days to the original payment method.

Question 10

How do I update my account details?

Accepted Answer

Go to Profile & Settings, update your information, and click Save.

Question 11

How do I change my password?

Accepted Answer

In Profile & Settings → Security → Change Password, then follow the prompts.

Question 12

How do I close my account?

Accepted Answer

Please contact our support team by submitting a ticket. For email and phone support options, refer to our Contact Us page.

Question 13

What does Service Assurance cover?

Accepted Answer

Service Assurance applies when: The job is posted, booked, and paid through Service Hive. All communication stays within the platform. There is non-delivery or poor-quality service.

Question 14

What should I do if a service was not completed?

Accepted Answer

Submit a support ticket within 48 hours of the scheduled completion time from the Help & Support page.

Question 15

How do I contact support?

Accepted Answer

Both customers and service providers can: Submit a support ticket from the Login page or Help & Support page. For email and phone support availability and business hours, please visit our Contact Us page.

Question 16

I can't log in. What should I do?

Accepted Answer

Submit a support request directly from the Login page. Additional contact options are listed on our Contact Us page.

Question 17

How do I get verified?

Accepted Answer

Prepare required documents (government ID, legal business details, licence or insurance if applicable). Go to Settings → Documents & Verification and upload clear copies. Verification typically takes 1–2 business days. You'll receive an email once approved.

Question 18

How do I list or manage my services?

Accepted Answer

Go to Dashboard → Service Centre → Add New Service, then: Add service title and description. Select categories and subcategories. Set pricing, duration, and capacity. Upload photos and add optional add-ons. Publish your service. You can edit, pause, or remove services at any time.