PRIVACY POLICY - SERVICE HIVE
Effective Date: 2025/01/01
Last Updated: 2026/01/23
Service Hive ("Service Hive," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use our website, applications, and services (collectively, the "Platform"). This Policy is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors to the Platform
- Registered users
- Customers booking services
- Service providers offering services
This Policy does not apply to services provided by third parties outside the Platform.
2. Information We Collect
We collect only the information reasonably necessary to operate a marketplace platform.
2.1 Personal Information You Provide
Depending on how you use the Platform, we may collect:
- Full name
- Email address
- Phone number (if voluntarily provided)
- Account credentials
- Profile information (customer or service provider)
- Service location or address (for booking purposes)
- Messages exchanged through the Platform
- Booking and transaction details
2.2 Payment & Financial Information
Payments are processed by third-party payment processors. Service Hive does not store full credit card numbers or bank details. We may receive limited payment metadata such as:
- Transaction ID
- Payment status
- Amount and date
2.3 Automatically Collected Information
When you access the Platform, we may automatically collect:
- IP address
- Device and browser type
- Operating system
- Time zone and language
- Pages viewed and actions taken
- Date and time of access
This information is used for security, analytics, and platform improvement.
3. How We Use Your Information
We use personal information for the following purposes:
- To create and manage user accounts
- To facilitate bookings and platform communication
- To process payments and transactions
- To provide customer support and dispute resolution
- To improve platform functionality and performance
- To prevent fraud, misuse, and security incidents
- To comply with legal and regulatory obligations
- To send service-related notices and updates
Marketing Communications
We may send marketing or promotional messages only where permitted by law. You may opt out at any time using the unsubscribe link or by contacting us.
4. Data Sharing & Disclosure
We do not sell personal information. We may share information only in the following circumstances:
4.1 Between Users on the Platform
To facilitate a booking, certain information (such as name, service details, and location) may be shared between customers and service providers.
4.2 Service Providers & Vendors
We may share information with trusted third parties who support platform operations, such as:
- Payment processors
- Hosting and cloud infrastructure providers
- Analytics and monitoring services
- Customer support tools
These providers are contractually required to protect your information.
4.3 Legal & Regulatory Disclosure
We may disclose information if required to:
- Comply with applicable laws or court orders
- Respond to lawful requests from authorities
- Enforce our Terms, policies, or rights
- Protect the safety, rights, or property of users or the public
4.4 Business Transfers
If Service Hive is involved in a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction, subject to confidentiality obligations.
5. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal, tax, or regulatory requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including:
- Encrypted data transmission (SSL/TLS)
- Restricted access controls
- Secure hosting environments
- Monitoring and security reviews
No system is 100% secure. You acknowledge that data transmission over the internet carries inherent risks.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core site functionality
- Analyze platform usage and performance
- Improve user experience
You may control cookies through your browser settings. Disabling cookies may affect platform functionality.
8. Your Privacy Rights (Canada)
Subject to applicable law, you may:
- Request access to your personal information
- Request corrections to inaccurate data
- Request deletion of your account
- Withdraw consent where applicable
- Request information about our data practices
Requests may be subject to identity verification and legal limitations.
9. Third-Party Links
The Platform may contain links to third-party websites or services. Service Hive is not responsible for the privacy practices of third parties. Please review their policies separately.
10. Children's Privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. International Data Transfers
Your information may be stored or processed in Canada or other jurisdictions where our service providers operate. We take reasonable steps to ensure appropriate data protection safeguards are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on the Platform. Continued use constitutes acceptance of the updated Policy.
Contact Us
If you have any questions or concerns regarding our Terms, please reach out to us.
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