Privacy Policy

Effective Date: 2024/10/14
Last Updated: 2024/10/14

At ServiceHive ("we," "our," "us"), your privacy is a priority. We are committed to protecting your personal data and respecting your privacy rights. This policy explains how we collect, use, disclose, and protect your information when you use our services or website.

1. Information We Collect

We collect information to provide you with the best possible experience on our platform. The types of information we collect include:

a) Personal Data

When you sign up, book a service, or create a profile, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Payment information
  • Location details

b) Non-Personal Data

We automatically collect data when you use our platform, which may include:

  • IP addresses
  • Browser type and version
  • Time zone settings
  • Interaction history (pages visited, actions taken)

c) Financial Data

We collect financial information to process payments. This may include bank account details, credit/debit card numbers, and transaction data. Payments are processed securely by third-party providers, and we do not store full payment details.

d) Booking Information

When you make a booking, we collect data related to the service, provider, time of service, and any related communications.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: Facilitate bookings between users and service providers, manage accounts, and enable payment processing.
  • Communication: Send important updates, including service confirmations, cancellations, and feedback requests.
  • Improve User Experience: Analyze user behavior to enhance features, troubleshoot issues, and optimize the platform.
  • Marketing: With your consent, we may send promotional offers, newsletters, or recommendations based on your preferences.
  • Legal Compliance: Comply with applicable laws, court orders, and governmental regulations.

3. Data Sharing & Disclosure

We are committed to keeping your information safe and only share it with trusted parties in certain circumstances:

a) Service Providers

We may share your data with third-party vendors who help us provide services, such as payment processors (e.g., Stripe, Afterpay), analytics providers (e.g., Google Analytics), or cloud storage providers.

b) Legal Obligations

We may disclose your information to law enforcement, governmental agencies, or authorized third parties if:

  • Required by law
  • Necessary to protect the rights and safety of our users or the public
  • To enforce our Terms of Service or Privacy Policy

c) Business Transactions

In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owners.

4. How We Protect Your Data

We use strong technical measures to protect your data. These include:

  • Encryption: All sensitive information, including payment data, is encrypted during transmission using SSL/TLS technology.
  • Access Control: Access to your data is restricted to authorized personnel only, and they are bound by confidentiality agreements.
  • Regular Security Audits: We regularly monitor and test our systems for vulnerabilities to ensure the safety of your data.

5. Cookies & Tracking Technologies

Cookies are small files placed on your device to track site activity. We use cookies for:

  • Performance & Analytics: Understand how users interact with our platform to improve functionality.
  • Personalization: Offer customized experiences based on your preferences.
  • Advertising: Provide relevant ads based on your browsing behavior.

You can manage or disable cookies in your browser settings, but note that this may affect some functionalities of our website.

6. Your Privacy Rights

You have the right to:

  • Access and Update: View and update your personal data by logging into your account.
  • Delete Your Data: Request the deletion of your account and associated data, subject to any legal obligations.
  • Opt-Out: You can opt-out of marketing communications by clicking "unsubscribe" in the emails or by contacting us directly.
  • Data Portability: Request a copy of your personal data in a structured, machine-readable format.

7. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not cover third-party sites, and we are not responsible for their privacy practices. Please review the privacy policies of any third-party site you visit.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request account deletion, your personal data will be removed, except for data required to comply with legal obligations or resolve disputes.

9. Children's Privacy

ServiceHive is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

10. Changes to This Privacy Policy

We reserve the right to update this policy at any time. If we make significant changes, we will notify you by email or through a notice on our website. Continued use of the platform after such updates will constitute your consent to the changes.

11. Contact Us

If you have questions or concerns about our privacy practices, feel free to reach out to us:

  • Email: info@servicehive.ca
  • Address: 470 Cambridge St S, Ottawa, K1s 4H8, ON, Canada.