TERMS OF USE – SERVICE HIVE

Last Updated: 2026/01/20

These Terms of Use ("Terms") govern your access to and use of the Service Hive website, applications, and related services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Definitions

"Service Hive," "we," "us," or "our" refers to Service Hive Inc.
"User" refers to any individual or entity accessing the Platform.
"Customer" refers to users seeking services.
"Service Provider" or "Provider" or "Pro" refers to independent individuals or businesses offering services.
"Services" refers to services offered by Providers, not by Service Hive.
"Booking" refers to a service request made through the Platform.

2. Platform Role & No-Service Disclaimer

Service Hive is a technology marketplace platform only. Service Hive does not provide services. Service Hive does not employ, supervise, or control Service Providers. Service Hive does not guarantee service quality, safety, or outcomes. All Services are provided solely by independent third-party Service Providers, and any agreement for services is strictly between the Customer and the Provider. Service Hive is not responsible for:

Acts or omissions of Providers
Service quality, completion, or suitability
Property damage, personal injury, or losses
Compliance with laws applicable to Providers

3. Eligibility & Legal Capacity

You must:

Be at least 18 years of age
Have the legal capacity to enter into a binding contract
Use the Platform in compliance with all applicable laws

By using the Platform, you represent and warrant that you meet these requirements.

4. Account Registration & Security

To access certain features, you must create an account. You agree to:

Provide accurate, current, and complete information
Keep login credentials confidential
Immediately notify Service Hive of unauthorized access

You are fully responsible for all activities under your account, whether authorized or not. Service Hive may suspend or terminate accounts for:

False or misleading information
Fraud, abuse, or misuse
Violation of these Terms

5. Acceptable Use & Prohibited Conduct

You agree not to:

Violate any law or regulation
Infringe intellectual property or privacy rights
Post false, misleading, defamatory, obscene, or harmful content
Manipulate reviews, ratings, or platform metrics
Harass, threaten, impersonate, or deceive others
Use the Platform for unauthorized commercial purposes
Circumvent platform fees or payment systems
Arrange or accept off-platform payments
Use bots, scrapers, or automated systems
Interfere with platform security or infrastructure
Attempt unauthorized access to systems or accounts

6. Bookings, Payments & Fees

All bookings and payments must be completed through the Platform. Payments are processed by third-party payment providers. Service Hive is not a bank, escrow agent, or insurer. Service Hive may charge:

Platform service fees
Transaction commissions
Other disclosed fees

Fees are non-refundable unless expressly stated otherwise.

7. Service Provider Relationship Disclaimer

Service Providers are:

Independent contractors
Not employees, agents, or partners of Service Hive

Service Hive does not:

Control pricing or service methods
Supervise service delivery
Guarantee provider availability or performance

8. Reviews, Ratings & User Content

Users may submit reviews, ratings, messages, and other content ("User Content"). By submitting User Content, you grant Service Hive a non-exclusive, royalty-free, perpetual, worldwide license to use, display, reproduce, modify, and distribute such content for platform operation, marketing, and improvement. Service Hive may:

Remove or moderate content
Investigate fraudulent or abusive reviews
Take action without notice

We do not guarantee the accuracy or reliability of User Content.

9. Service Assurance

Service Hive may offer a Service Assurance process to facilitate dispute resolution. Service Assurance:

Is not insurance
Is not a guarantee
Is not an admission of liability
Is provided at Service Hive's sole discretion

Any resolution does not make Service Hive responsible for service outcomes.

10. Cancellations, Disputes & Refunds

Cancellation and refund terms are set by Service Providers. Service Hive may assist with dispute facilitation. Service Hive is not obligated to issue refunds. Service Hive may:

Withhold or reverse payouts
Recover refunded amounts from Providers
Close disputes at its discretion

All decisions are final.

11. Third-Party Services & Links

The Platform may link to third-party services. Service Hive:

Does not control third-party services
Is not responsible for their content, availability, or conduct
Disclaims all liability arising from third-party use

12. Intellectual Property

All Platform content, software, trademarks, logos, and designs are owned by or licensed to Service Hive. You may not:

Copy, modify, distribute, or exploit Platform content
Reverse engineer or extract source code
Use Service Hive branding without permission

13. Disclaimer of Warranties

The Platform is provided "as is" and "as available." Service Hive disclaims all warranties, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Availability or uptime
Accuracy or reliability

14. Limitation of Liability

To the maximum extent permitted by law, Service Hive shall not be liable for:

Lost profits or revenue
Business interruption
Data loss
Personal injury or property damage
Service failures or delays
Provider misconduct
Indirect, incidental, or consequential damages

Total liability shall not exceed the fees paid to Service Hive in the preceding 12 months or CAD $100, whichever is greater.

15. Indemnification

You agree to indemnify and hold harmless Service Hive, its directors, officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the Platform
Your interactions with other users
Your violation of these Terms
Your violation of applicable laws

16. Suspension & Termination

Service Hive may suspend or terminate access:

At any time
With or without notice
For any reason, including legal, security, or operational concerns

Outstanding obligations survive termination.

17. Modifications to the Platform & Terms

Service Hive may modify:

Platform features
Pricing
Policies
These Terms

Continued use constitutes acceptance of updated Terms.

18. Governing Law & Jurisdiction

These Terms shall be governed by the laws of Canada and the applicable laws of the Province of Ontario, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in courts located in Canada.

19. Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms constitute the entire agreement between you and Service Hive regarding use of the Platform and supersede all prior agreements.

Contact Us

If you have any questions or concerns regarding our Terms, please reach out to us.

437-665-9161

Ottawa, Ontario, Canada

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