Terms of Business – Service Provider Responsibilities

Welcome to Service Hive! By joining our platform as a service provider, you commit to the following responsibilities to foster trust and deliver exceptional service to clients.

Account Management

  • Account Security: Maintain strong passwords and keep your account information confidential.
  • Profile Maintenance: Keep your profile updated with accurate information, including contact details, service offerings, availability, and qualifications.
  • Professional Communication: Maintain open and respectful communication with clients through the platform, responding to inquiries and messages promptly.

Service Delivery & Quality

  • Commitment to Transparency: Provide clear, honest, and detailed information about your services, pricing, and qualifications. Any changes in pricing, availability, or service terms should be promptly updated on the platform.
  • Profile Maintenance: Keep your profile updated with accurate information, including contact details, service offerings, availability, and qualifications.
  • Compliance with Local Laws and Standards: Adhere to all local, state, and federal regulations relevant to your services. Ensure that any required licenses, certifications, or insurance are current, valid, and visible upon client request.
  • Professionalism in Service Delivery: Conduct all interactions professionally and respectfully with clients. Ensure that clients receive the full value of the services as described in your listings.
  • Commitment to Quality and Safety: Provide services with the utmost attention to quality and safety, following industry standards and best practices. If unable to fulfill a service due to unforeseen circumstances, promptly communicate and collaborate with the client to find a solution.

Transactions & Payments

  • Use of Service Hive’s Platform for Transactions: To ensure smooth transactions and dispute resolution, we highly encourage all service-related payments and transactions to be made through Service Hive. Doing so allows us to assist in resolving any unexpected issues.
  • Payment Processing: Familiarize yourself with Service Hive's payment processing guidelines and ensure timely payment processing for services rendered.

Client Privacy and Confidentiality

  • Respect client privacy by safeguarding their personal information and only using it for legitimate service-related purposes

Service Representations

  • Accurate Service Representations: Ensure that any photos, descriptions, or representations of your services are accurate and do not mislead clients. Misrepresentation may lead to account suspension or removal.

Dispute Resolution

  • Dispute Resolution Process: Actively engage in resolving client complaints or issues in a fair and timely manner. Address any disputes professionally, and cooperate with Service Hive's support team in resolving issues.

Account Termination

  • Grounds for Termination: Violations of these Terms of Business, such as repeated client complaints, unprofessional conduct, or failure to comply with regulations, may result in account suspension or termination.

Governing Law

  • Governing Law: These Terms of Business shall be governed by and construed in accordance with the laws of the Provinces in Canada and USA.

Updates to Terms of Business

  • Updates to Terms of Business: Service Hive reserves the right to update these Terms of Business periodically. You will be notified of any significant changes via email or through a notice on the Service Hive platform.

Contact Us

  • If you have any questions about these Terms, please contact us
  • 437-665-9161
  • 470 Cambridge St S, Ottawa, ON, Canada